Click Start , type device in the search field, and then select Device Manager from the search results list. For security, you are prompted for a password, or a good fingerprint scan, before it adds or removes a fingerprint. Resolve Windows 10 or update issues on an HP computer or printer — Click here. Javascript is disabled in this browser. About Fingerprint Reader Packages: Europe, Middle East, Africa. 
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HP 4540S Can’t access fingerprint reader for log-in after windows 10 upgrade
PDW Created on November 15, This topic reqder been archived. User rating User Rating 7. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
To verify your identity, either scan your fingerprint or click Cancel and enter the required information using the keyboard. Starting the fingerprint reader to add or delete fingerprints in Windows 7 or Vista You can enroll additional fingers at any time.
Depending on how you use fngerprint computer, you may get more consistently accurate scans by using a finger other than your index finger. Not sure which drivers readder choose? Upgraded from Windows7 professional fairly smoothly.
This page requires Javascript. Double-click the downloaded file and follow the instructions to install the HP SimplePass Identity Protection software. Please try again shortly.
HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
If for example, your index finger is scratched or injured, softwsre even dry and dirty, the reader may not recognize it. Enable biometric support Some types of BIOS allow you to enable or disable individual hardware components. Europe, Middle East, Africa. Here is the List.
HP Notebook PCs - Using HP SimplePass Fingerprint Reader (Windows 7, Vista) | HP® Customer Support
Details of what steps I took trying to make the scanner work are given below. Digital Persona application software for 32 bit Vista and Windows 7. Remove selected files Download files.
Solution and Diagnostic Data Collection. Installing or updating required software for SimplePass The fingerprint reader drivers and the security applications are designed to work on specific models and operating systems.
After disabling switchable graphics in the bios, I was able to get these drivers to install.
This indicates that Windows supports the device, in this case the fingerprint reader. Enrolling your fingerprints in SimplePass You enroll your fingerprints by scanning each finger multiple times so the program can pribook a consistent image of your finger. We were unable to find any drivers for your product.
This will help if you installed an incorrect or mismatched driver. When prompted, verify your identify by typing in the password you use to log on to the computer, and then click Next. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it. Visit the product home page for more support options.
Client Management Solutions in English. The app is fairly compact tool, which has been designed to help you restore your laptop to its original state. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.
I just got a new probook today, and it didn't default to set up the fingerprint scanner. Thanks for marking this as the answer. Drivers may be in development so please check back at a later date or visit the product homepage.
Even though other OSes might be compatible as well, we do not recommend applying this release on platforms other than the ones specified. Driver detection is temporarily unavailable.
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